Zonka Feedback
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Recursos
- AI Feedback Intelligence: Aggregates structured and unstructured feedback across channels and runs thematic, entity, and sentiment analysis in near real time.
- Thematic & Entity Intelligence: Automatically clusters topics, detects entities like products, locations, and agents, and tags feedback to the right owners.
- AI Co-pilot / Ask AI: Lets users ask natural-language questions about feedback data, surface root causes, and get suggested next best actions.
- Impact Analysis on CX Metrics: Links feedback themes to NPS, CSAT, CES, churn, and revenue so teams can see which issues move key metrics.
- Role-Based Dashboards & Alerts: Delivers tailored dashboards and alerts for executives, CX analysts, product managers, and frontline leaders.
- CX Surveys & Feedback Suite: Provides multichannel surveys (web, in-app, email, SMS, WhatsApp, kiosk, offline, SDK) with NPS, CSAT, CES and automation.
- Close-the-Loop Automation: Case management, workflows, tasks, and escalations to turn insights into tracked actions and resolutions.
- Integrations & APIs: Native connectors for major CRMs, helpdesks, review sources, plus CSV import, webhooks, and open API for custom setups.
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